Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at romeobike@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at romeobike@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at romeobike@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at romeobike@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at romeobike@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at romeobike@gmail.com.
**Politica di Rimborso e Sostituzione**
1. Prodotti Personalizzati sul nostro sito :
Le biciclette realizzate su misura non sono soggette a sostituzioni o cambi. Si prega di verificare attentamente le specifiche e le misure prima di completare l'acquisto.
2. **Rimborsi**: In caso di ricezione di una bicicletta che risulta deteriorata o danneggiata durante il trasporto, il cliente ha diritto a richiedere un rimborso. È necessario notificare il problema entro 14 giorni dalla ricezione del prodotto.
3. **Procedure di Restituzione**: Per avviare la procedura di rimborso, il cliente deve fornire prove fotografiche del danno e mantenere l'imballaggio originale. Le istruzioni dettagliate per la restituzione saranno fornite dal nostro servizio clienti.
4. **Esclusioni**: Non saranno accettati rimborsi per danni causati da un uso improprio o da un'errata manutenzione della bicicletta da parte del cliente.
5. **Contatti**: Per ulteriori informazioni o per avviare una richiesta di rimborso, il cliente può contattare il nostro servizio clienti all'indirizzo: romeobike@gmail.com
**Refund and Exchange Policy**
1. **Custom Products**: Bicycles made to order are not eligible for exchanges or returns. Please carefully verify the specifications and measurements before completing your purchase.
2. **Refunds**: In the event that a bicycle arrives damaged or deteriorated during shipping, the customer is entitled to request a refund. It is necessary to report the issue within 14 days of receiving the product.
3. **Return Procedures**: To initiate the refund process, the customer must provide photographic evidence of the damage and retain the original packaging. Detailed instructions for the return will be provided by our customer service.
4. **Exclusions**: Refunds will not be accepted for damages caused by misuse or improper maintenance of the bicycle by the customer.
5. **Contact**: For more information or to initiate a refund request, customers can contact our customer service at [insert email address or phone number].